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DART has developed a number of trainings tailored to specific organizational needs. They include the following topics:
The Verbal De-escalation Training has a Train-the-Trainer option. Verbal De-escalation, Train-the-Trainer, and Enhanced Workplace Safety, are described below in more detail.
Please use the Contact Button to learn more about all WorkSmart courses including Team Intervention and Stalking Awareness.
Our goals with the DART Verbal De-escalation Training are to increase staff confidence and decrease workplace violence. This 2-hour training can be customized to meet specific client needs. Learning objectives are that participants will be able to:
For more information and to schedule a training for your organization use the Contact Button below.
DART's Train-the-Trainer program provides large organizations with the option to train select employees on how to conduct DART's Verbal De-escalation Training, and licenses, on a yearly basis, the use of DART's curriculum and materials.
This allows the client flexibility to ensure all their staff are current in DART's Verbal De-escalation training. In addition, DART provides periodic evaluation of instructors to assure quality of technique and updates client on any modifications to the curriculum. Please contact us for additional information.
This 4-hour workshop equips participants with the necessary skills to respond successfully to both verbally escalating and basic physical abuse situations in the workplace. A thorough discussion of warning signs and pre-violent behaviors helps identify important behavioral characteristics of potentially violent individuals.
DART's Crisis Response Model (CRM) serves as a framework to introduce the power of de-escalating verbal attacks. The course explores DART's Emotional Hill, its Matrix tool, and a variety of effective verbal tools that can be used to diffuse verbal confrontations.
Participants also learn situational awareness, how to read body language and paraverbal clues, and the importance of breath control. The class includes practice in basic defensive responses for physical abuse situations, including blocking, redirection, and effective basic escape techniques.
DART's free Workplace Violence Safety Survey will help you evaluate the safety of your workplace environment and effectiveness of your policies. The survey will then provide you with a score based on a 100% scoring system.
After completing the survey, please feel free to download a PDF of the completed survey and its scores to share with your co-workers and/or employer. One will also be emailed to you.
