Your Use Of This Site Is Subject To These Terms Of Use. Do Not Use This Site If You Do Not Agree To These Terms Of Use.

WorkSmart Training Course

Enhance employee confidence, ensure a safer workplace environment, positively impact employee retention.

DART has developed a number of trainings tailored to specific organizational needs. They include WorkSmart trainings (Verbal De-escalation Training and the Train-the-Trainer Course) and Fight Back 101 (a 2-hour personal safety class). DART currently offers the 2-hour Verbal De-escalation Training either in-person or via the Zoom platform.

DART's goals in every WorkSmart training session are to enhance employee confidence, ensure a safer workplace environment, and positively impact employee retention. DateSmart’s goals are to offer young people the knowledge, skills, and tools they need to avoid becoming either targets or perpetrators of dating violence and to develop healthy interpersonal relationships.

Participants gain a fundamental understanding of the power of verbal de-escalation techniques and situational awareness.

DART’s goals in every WorkSmart training session are to enhance employee confidence, ensure a safer workplace environment, and positively impact employee retention.

Currently DART's WorkSmart courses are offered in-person or via Zoom.

DART's Verbal De-escalation Training

Our goals with the DART Verbal De-escalation Training are to increase staff confidence and decrease workplace violence. This 2-hour training can be customized to meet specific client needs. Learning objectives are that participants will:


  • Describe the 4 elements of an effective Workplace Safety System.
  • Situational Awareness: Identify the three major areas of workplace safety awareness and apply them to individual work environments; discuss fear and coping with fear.
  • Differentiate between the correct methods to respond to verbally and physically escalating situations.
  • Differentiate between the levels of verbal de-escalation and demonstrate their application to realistic workplace scenarios.

For more information about this training use the Contact Button below.

DART’s Train-the-Trainer Certification

DART’s Train-the-Trainer program provides large organizations with the option to train select employees on how to conduct DART’s Verbal De-escalation Training, and licenses, on a yearly basis, the use of DART’s curriculum and materials.

This allows the client flexibility to ensure all their staff are current in DART’s Verbal De-escalation training. In addition, DART provides periodic evaluation of instructors to assure quality of technique and updates client on any modifications to the curriculum. Please contact us for additional information.

Contact Us
Top